Police Administration and Management Practice Test

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• Which principle ensures that an employee receives orders from only one supervisor?
• In policing, what is the correct distinction between metrics and indicators?
• Strategic planning in police management primarily does what?
• Maintenance-related roles call for behaviors designated to ________.
• McGregor's Theory Y emphasizes which concept related to motivating employees?
• In studies of police management, the backup style of management is associated with which numeric rating?
• The first step in planned change effort is identifying the real problem, known as what?
• What is the core principle of evidence-based policing?
• The types of behavior in an organization include all of the following EXCEPT which?
• A climate for planned change is created when recognition of the need for change is coupled with a heightened sense of ________.
• Which statement best describes the role of technology in modern policing?
• Which factor is commonly cited as contributing to higher police officer job performance?
• One technique managers use to influence others is obtaining the support of departmental superiors. What is this technique called?
• Heuristic decisions are which of the following?
• One of the four C's of team membership is to ________.
• How do you conduct a cost-benefit analysis for a new policing program?
• The superego is primarily concerned with which of the following?
• Management Systems Models foster ________.
• Which term describes the formal path of authority and reporting within the police organization?
• Which practice supports successful technology adoption in a police department?
• What is a primary purpose of a performance measurement framework in policing?
• Which item is NOT listed as a measure of crime prevention program effectiveness?
• The leadership profile described as employee oriented/production oriented is associated with which university?
• Describe how strategic communication affects police-community relations.
• Which approach fosters a continuous improvement and learning culture?
• Which concept describes maintaining stability while adapting to change in an organization?
• In Freud's theory, the component responsible for moral constraints is the ________.
• People join groups to meet their own needs while fulfilling their occupational role. The second most influential needs are ________.
• The person with a High Mach personality is ________.
• Expert power controls the behavior of others because of which attribute?
• Historically, organizations often framed diversity concerns as a ________ issue.
• Central traits are all of the following characteristics EXCEPT which?
• Managers who deliberately set out to change the status quo by charting a new course of action are best described as ________.
• Groups in which members develop close, personal, and enduring face-to-face relationships based on frequent and meaningful interaction are referred to as ________ groups.
• How are procurement processes typically governed in police agencies?
• One's personality is ________.
• What are the key components of a patrol operation plan?
• Why is independence important for internal affairs units?
• McClelland's Acquired Needs Theory identifies drives such as the ________.
• It is the police administrator's function to create a dynamic equilibrium between change and ________.
• Response to arbitrary leadership is generally ________.
• Explain the concept of risk assessment for events and large gatherings.
• Organizational culture helps explain which aspect of employee behavior?
• Which is a key benefit of integrating diversity, equity, and inclusion in police management?
• ________ occurs when there are a number of anomalies that the model or paradigm cannot explain.
• Which statement best reflects a balanced approach to data management in policing?
• Which of the following is NOT listed as a basic power type in the material?
• What is a key legal consideration in asset forfeiture?
• Which factor is central to ethical decision-making for police during critical incidents?
• A typical response to arbitrary leadership is ________.
• Which metric is commonly used in police performance management?
• Decision-making is not valuable unless it leads to which outcome?
• An Employee Assistance Program commonly addresses which of the following issues?
• Which statement best describes the common issue with performance feedback among police managers?
• Key strengths to building trust include all but which of the following?
• On the Sewell scale, what was the highest rating assigned for the most stressful situation?
• One of the shortcomings of many of the definitions of power is that they are ________.
• Which is an example of cost accounting in policing?
• An effective police administrator views human beings as which of the following?
• The control function involves ________.
• In Motivation-Hygiene theory, which item is categorized as a motivational factor?
• What is required to address challenges in interagency collaboration?
• Explain community policing and problem-oriented policing (POP) and how they complement each other.
• During the personalization stage, which change occurs in an officer's focus?
• The leadership profile formulated by researchers at the University of Michigan uses which pair of terms?
• Which term refers to beliefs about what is good or bad that guide behavior?
• Research indicates decision-making groups produce a greater number of quality decisions than do individuals acting as
• Extrinsic motivators include ________.
• Which name is associated with trait theory?
• Problems that can be addressed by an EAP include ________.
• Which is NOT listed as a core element of recruitment and selection?
• People who derive satisfaction from interacting with each other in a consistent and coordinating way while they pursue common goals or objectives generally see themselves as ________.
• Generating a number of options and reviewing their possibilities before deciding what to do is an example of which approach?
• As police departments grow in size, there is a tendency to ________.
• Which metric reflects citizen perception of service quality?
• Span of control is crucial in shift scheduling because...
• Fred Fiedler's contingency approach emphasized which concept?
• Which approach best supports effective change management when adopting new technology in a police department?
• Guidelines for an Employee Assistance Program (EAP) are set forth by which organization?
• The managerial leader's capacity to deal effectively with problems even though lack of information might preclude making a totally informed choice from among the available alternatives is known as ________.
• People do not see themselves directly. They see what is reflected in the behavior of significant others toward them. This is known as the ________.
• One guideline for the use of reward power is
• Which term describes the process by which group beliefs become part of an individual's value system and guide behavior?
• Those who venerate the status quo tend to ________.
• What is the purpose of incident command in disasters?
• The study of organizational behavior enables one to ________.
• Under Motivation-Hygiene theory motivational factors include ________.
• Which is a stage in the policy development cycle?
• The social/psychological process of trying on, adopting, and becoming committed to certain new attitudes or behaviors is known as ________.
• Which option best describes the essential element in decision-making?
• A manager's reward power includes which of the following?
• Describe the Incident Command System (ICS) and its relevance to police crisis response.
• A major variable influencing the encoding process is the ________.
• How does balanced shift scheduling impact officer wellbeing and patrol effectiveness?
• Central traits include all of the following characteristics EXCEPT which one?
• In the past, many organizations concentrated on race and ethnicity from a ________ perspective.
• The art of getting things done with and through the efforts of others is commonly defined as which management concept?
• Alderfer's ERG theory posits that needs can operate in what way relative to Maslow's hierarchy?
• Which option is described as protecting personnel who report misconduct?
• Which statement accurately describes the personalization stage in officer development?
• The Delphi technique differs from the Nominal Group Technique in that what occurs?
• Which description best defines centralization in police decision-making?
• Whether a manager deals with root causes rather than the symptoms of a problem will depend primarily on the accuracy of one's ________.
• How do you conduct an organizational diagnostic to identify areas for improvement?
• What is the primary purpose of independence for internal affairs units beyond verifying misconduct?
• In a study of police personnel, male officers expressed greater concern than female officers about which issue?
• One of the recommended elements stressed in the process of implementing change is ________.
• There are some indications that police managers are ________.
• Organizational theorists believe that culture is the meaning behind which of the following?
• A factor that determines the level of an officer's job performance includes ________.
• The mental screen or filter through which information passes before it can be integrated into the thought process is known as ________.
• Managers who withdraw from adverse situations with their subordinates are utilizing the defensive technique called ________.
• Which leadership style is most effective during organizational change or reform efforts?
• Which type of power is based on the authority granted by one's formal position in an organization?
• The two cardinal sins in decision-making are
• The second most frequent ailment cited by police officers as being caused by stress is ________.
• Strong beliefs about what is good or bad are known as ________.
• How do accreditation standards (e.g., CALEA) influence police management practices?
• A structural component of informal groups is ________.
• Which term best describes a leader's willingness to use pragmatic approaches in leadership?
• What are the risks associated with procurement processes?
• Which practice is NOT aligned with privacy-preserving data-driven policing?
• Which option best describes decisions that rely on intuition and personal judgement rather than formal analysis?
• Unrecognized conflict is viewed as being what?
• The four C's of team membership include ________.
• Which of the following is NOT considered to be a modifier when it comes to producing a change in human behavior?
• Task forces are almost always ________.
• Groups can create barriers to communication when they ________.
• Conflict resolution must which of the following?
• What is the primary purpose of budget forecasting in police administration?
• If a message is ________ improperly it will not be understood.
• Research indicates that job satisfaction is increased when ________.
• A Type A personality is ________.
• Which of the following is a commonly cited challenge in officer performance evaluation?
• One of the theoretical proponents of trait theory was ________.
• Which statement best defines efficiency in police operations?
• According to several experts, decision-making is a synonym for which term?
• Effective field training and onboarding contribute by?
• Who described managers in complex task-oriented organizations as a 'linking pin' between groups?
• What level of management is concerned with strategically how the goals and objectives interrelate with the needs of government and community?
• Which statement about leadership from the Ohio State perspective is true?
• Which field studies how individuals, groups, and structures affect behavior in organizations?
• Charisma is defined as a personal magic of leadership arousing special popular loyalty or enthusiasm. What type of power is charisma?
• Reward power is primarily concerned with which of the following?
• What term describes a conflict that exists but is not yet recognized or expressed?
• What is a problem-solving approach to policing, and what steps does it typically include?
• Which element is essential in an officer training and development program?
• What term describes the maximum number of subordinates a supervisor can effectively oversee?
• Management Systems Models foster ________.
• Which is a benefit of a performance measurement framework in policing?
• Maintenance-related roles in group dynamics primarily support ________.
• One of the more demanding requirements is that police chief executives ________.
• Which statement correctly defines asset forfeiture?
• Which organization is associated with setting guidelines for EAP and accrediting law enforcement agencies?
• In communication, which factor shapes the encoding process due to the sender's traits?
• In a study of police managers, the backup style of management was rated as which value?
• From a practical point of view, what is the absolutely essential element in all decision-making?
• Which statement best defines risk management in police administration and a typical risk control?
• Which of the following best describes the relationship between decision-making groups and quality decisions?
• How does strategic planning translate into daily operations?
• What does technology enable in modern policing?
• What is cost accounting in policing primarily used for?
• What term describes the mental screen through which information passes before it's integrated into thought processes?
• Which activity is part of asset procurement and lifecycle management?
• CompStat requires that all police commanders be accountable for which outcome?
• Expert power is derived from a person's which attribute?
• Which statement best describes vacillation in decision making?
• The linking pin concept in organizations describes managers who function as a superior in one group and subordinate in another. Which term best fits this concept?
• All of the following statements about 'organizational behavior' are true EXCEPT ________.
• Which trait is most associated with Type A personality?
• The Ohio State studies clearly indicated that good managerial leaders exhibit a great deal of concern for ________.
• Explain asset management and its importance in policing.
• Discuss how data privacy and records management intersect with policing duties.
• Which practice does NOT balance privacy with crime reduction?
• If a message is not decoded properly, it will be ________.
• What is the purpose of accreditation standards like CALEA in police management?
• What practice best protects whistleblowers in a police agency?
• In leadership theory, the pair 'employee oriented/production oriented' is best described as part of which framework?
• Which negotiation technique is defined as seeking solutions that allow all parties to achieve their goals without sacrificing anything?
• Decision-making is irrelevant unless it is translated into which outcome?
• What is a key feature of incident command during multi-agency responses?
• Determining the rank order of prioritized alternatives based on a vote by members of the decision-making group is an integral part of which decision-making approach?
• A key element of referent power is
• Officers who worked many weekly hours reported ________.
• What is one key benefit of using analytics in policing?
• Which statement is NOT a characteristic of an effective organization?
• Which decision-making technique relies on input from experts without requiring participants to meet face-to-face?
• Which term best describes power that comes from followers' respect and identification with a leader?
• Which factor is essential in ethical policing decisions under stress?
• A common barrier to communication occurs when groups ________.
• Which phrase describes the technique of influencing others by seeking support from higher authorities within the organization?
• One way to organize sensory data about people is to simply assume they all have the same characteristics because they are members of the same category or group. This is called ________.
• Which of the following is an example of dysfunctional conflict?
• Those who venerate the status quo are tenacious when it comes to ________.
• The concept of balancing responsiveness to change with organizational stability is called what?
• What is the role of community engagement in crime prevention and safety?
• Managers will enhance their effectiveness at achieving organizational objectives by ________.
• Which term describes a group that is primarily composed of close personal relationships and enduring interactions?
• Characteristics of an effective team leader include ________.
• Which of the following is a fundamental step in conducting a cost-benefit analysis for a policing program?
• For group shared beliefs, values, attitudes, and norms, to function effectively as prescriptive guides to appropriate human behavior, they must be ________.
• Which describes centralization vs decentralization with examples?
• The formal position a police manager holds in an organization provides what kind of power?
• Machiavellianism suggests it is important to ________.
• The cognitive shortcut that involves categorizing people by group membership and applying assumed traits is called ________.
• What is grant management and why is it essential for police agencies?
• Why are legally compliant use-of-force policies and training important?
• The specialized work of making decisions designed to keep the organization operating belongs to which group?
• Which statement best describes the role of crime analysis in patrol deployment?
• How does an agency implement performance-based budgeting?
• Which statement correctly describes procurement governance with typical risks?
• How many basic types of social norms are there?
• Which of the following is NOT a typical component of a patrol operation plan?
• Ethically grounded conduct and anti-corruption measures primarily foster what outcomes?
• Which sequence best describes implementing evidence-based policing?
• What is crime analysis, and how does it inform patrol deployment and problem-solving?
• What is a key requirement for effective conflict resolution?
• Which of the following is typically considered an extrinsic motivator?
• Which term best describes a group defined by close, personal relationships and frequent interactions?
• From a decision-making perspective, vacillation refers to the inability to which action?
• A key guideline for the use of coercive power is
• A highly valued state of affairs that two or more parties desire but cannot be achieved without cooperation is called what?
• According to Alderfer's ERG theory, which concept is NOT a basis for motivation?
• Organizational behavior in policing is best described as?
• Which is a common challenge in evaluating officer performance?